Digital Transformation of Retail / Commerce (Omni Channel Experience)
Boost sales through Customer Channels
Are you a Retailer who is not happy with Sales Channels? Are you a Wholesaler who want to boost their sales through introducing Sales Channels? You may like to speak to our experience team who can understand your Business Strategy and needs and provide you options to boost your sales by enhancing current channels or adding more channels.
Our Technical Expertise
- We can develop online retail web stores that are resilient and scalable that will delight your customers contributing to improved sales
- We can develop engaging mobile apps to go with retail web stores for unhindered user buying experience
- We can integrate telephony channel with CRM to ensure omni channel experience
- We can integrate your sales channels with inventory so that inventory information is available real-time to help with sales
- We can integrate your orders delivery with delivery provider of choice for swift communication and end to end ecommerce journey
- Integrate live chat and ticketing with CRM for prompt and personalised customer support
Case Study
We have worked with a leading Retailer who had challenges of order congestion where product stock was not traceable in their own operated and third-party warehouses and hence customers experienced delays at their end. In addition, their Operating Model was brick and mortar that was not resilient in case of strikes or nationwide shutdowns.
To see the case study, how we helped them and what outcomes we delivered, please click here