Industry Overview

The payments and processing industry is experiencing rapid transformation through digital payment methods, real-time processing, and enhanced security requirements. Payment processors must modernize their infrastructure to support diverse payment channels, ensure PCI compliance, and provide seamless customer experiences across multiple business lines.

Client Background

A global payment processing company required comprehensive business transformation to modernize their process architecture across Streamline and eCommerce business units. The organization needed to align their process layer with business architecture, solution architecture, and technology infrastructure while maintaining operational excellence.

Challenges

  • Documenting complex ‘TO BE’ process models across multiple business units
  • Ensuring alignment between process layer and business/solution architecture
  • Cross-referencing processes with user interface screens and data models
  • Managing integration with SOA services and technical requirements
  • Achieving design coherence across diverse payment processing workflows
  • Identifying requirement and solution gaps prior to system rollout
  • Supporting both Streamline and eCommerce business transformation needs

Our Solution

Concordant Digital provided Transformation Business Analysis services with comprehensive process modeling:

  • Documented comprehensive ‘TO BE’ BPMN 2.0 process models across Streamline and eCommerce businesses
  • Ensured process layer alignment with Business Architecture and Solutions Architecture
  • Created cross-reference mapping with User Interface Screens, Data Models, and Events
  • Integrated process models with functional and non-functional requirements documentation
  • Aligned process design with SOA services architecture
  • Utilized process models for design coherence validation and gap analysis
  • Supported solution rollout planning and implementation across business units
  • Established process governance framework for ongoing transformation initiatives

Outcomes & Impact

  • Achieved comprehensive process documentation enabling successful business transformation
  • Established design coherence across complex payment processing workflows
  • Identified and resolved requirement and solution gaps before system implementation
  • Enhanced cross-functional alignment between business, technology, and operations teams
  • Created scalable process framework supporting future business expansion
  • Improved operational efficiency through optimized process flows
  • Established foundation for ongoing digital transformation initiatives