CONCORDANT DIGITAL TERMS OF SERVICE

LAST UPDATED: [July 26, 2025]

Welcome to Concordant Digital, a trading name of Razzaq Business Solutions Limited (“Concordant Digital”, “we”, “us”, or “our”), registered in England & Wales, company number 08021230, VAT number GB132920339. These Terms of Service govern your use of our website, mobile applications, technology solutions, consulting services, and digital transformation services.

ACCEPTANCE OF TERMS

By accessing or using our website, mobile applications, or services in any way, you agree that:

  1. You have read, understood, and agree to be bound by these Terms of Service
  2. You are of legal age to form a binding contract with Concordant Digital
  3. If you are using these services on behalf of a company or organization, you have the authority to bind that entity to these Terms of Service

If you do not agree to these Terms of Service, you may not access or use our services.

OUR SERVICES

Business Model

Concordant Digital operates as a London-based technology consultancy specializing in digital transformation through innovative Microsoft solutions and AI-powered automation. As a Microsoft Authorised AI Cloud Partner and Reseller, we provide:

  • Technology consulting and strategic business insight
  • Microsoft cloud solutions and implementation
  • AI-powered automation solutions
  • Custom software development and integration
  • Business analysis and service design
  • Digital transformation services

Consulting Services

Our consulting services include but are not limited to:

  • Microsoft solutions architecture and implementation
  • AI and automation strategy development
  • Digital transformation planning and execution
  • Business process optimization
  • Technology integration services
  • Project management and delivery

Software Solutions

We develop and provide custom software solutions tailored to meet specific business requirements and operational needs.

Microsoft Partner Services

As a Microsoft Authorised Partner, we provide:

  • Microsoft 365 implementation and management
  • Azure cloud services and migration
  • Power Platform development and deployment
  • Dynamics 365 consulting and customization
  • Microsoft licensing and support service

SERVICE DELIVERY AND PRICING

Service Descriptions

We strive to accurately describe all services, including scope, deliverables, timelines, and requirements. However:

  • Project timelines are estimates and may vary based on complexity
  • Scope changes may affect pricing and delivery dates
  • Client cooperation and resource availability may impact timelines
  • Custom solutions are unique and tailored to specific requirements

Pricing

  • All prices are listed in British Pounds (GBP) unless otherwise stated
  • Prices include applicable VAT unless otherwise specified
  • Custom project pricing is provided through detailed proposals
  • We reserve the right to modify standard pricing at any time
  • Fixed-price projects are subject to agreed scope limitations

Payment Terms

  • Payment terms are specified in individual service agreements
  • Monthly recurring services require advance payment
  • Project-based services may require milestone-based payments
  • Late payment charges may apply as specified in agreement.

PROJECT ENGAGEMENT AND DELIVERY

Service Agreements

Each engagement is governed by:

  • These Terms of Service
  • Individual service agreements or statements of work
  • Project-specific terms and conditions
  • Applicable Microsoft partner agreement terms

Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements and specifications
  • Timely provision of necessary access, data, and resources
  • Designated project contacts and decision-makers
  • Testing and acceptance of deliverables within agreed timeframes
  • Compliance with licensing requirements for third-party software

Change Management

  • Scope changes require written approval and may affect pricing
  • Additional work outside agreed scope will be charged separately
  • Timeline adjustments may be necessary for scope changes

INTELLECTUAL PROPERTY AND LICENSING

Ownership Rights

  • Client retains ownership of their pre-existing intellectual property
  • Concordant Digital retains rights to our proprietary methodologies and tools
  • Custom developments may have shared or assigned ownership as agreed
  • Third-party software remains subject to respective license terms

Software Licensing

  • Microsoft software licensing is governed by Microsoft terms
  • Our proprietary software is licensed, not sold
  • Client licenses are non-transferable unless explicitly agreed
  • Usage restrictions apply as specified in license agreements

Confidentiality

Both parties agree to:

  • Maintain confidentiality of proprietary information
  • Protect sensitive business data and trade secrets
  • Comply with applicable data protection regulations
  • Return or destroy confidential information upon request

DATA PROTECTION AND SECURITY

Privacy Compliance

We adhere to:

  • UK GDPR requirements
  • Data Protection Act 2018
  • Security-related industry best practices
  • Microsoft security and compliance frameworks

Data Processing

  • Client data is processed according to our Privacy Policy
  • Biometric data (where applicable) receives enhanced protection
  • Data processing agreements are established for applicable services
  • Data retention periods are defined in service agreements

Security Measures

We implement:

  • Industry-standard security controls
  • Regular security assessments and updates
  • Secure development practices
  • Incident response procedures

SERVICE LEVELS AND SUPPORT

Service Level Agreements

  • SLAs are defined in individual service agreements
  • Response times vary by service type and support level
  • Availability targets are specified for hosted services
  • Maintenance windows are scheduled with advance notice

Support Services

We provide:

  • Technical support during business hours (GMT)
  • Emergency support for critical issues (where contracted)
  • Documentation and training materials
  • Regular system updates and maintenance

Limitations

Support does not include:

  • Issues caused by client modifications or third-party software
  • Hardware failures outside our control
  • Network connectivity issues at client sites
  • Services outside the agreed scope

LIABILITY AND INDEMNIFICATION

Product Liability Limitations

Our product liability is strictly limited to the value of services rendered for the specific product or service in question. We explicitly exclude all forms of public liability and shall not be subject to legal action for:

  • Use or misuse of our software products
  • Performance of our solutions in client environments
  • Integration with third-party systems or software

General Liability Limitations

Our liability is further limited to:

  • The fees paid for the specific service in question
  • Direct damages only (excluding consequential losses)
  • One year from the date of service delivery
  • Maximum aggregate liability per client per year

Due Diligence and Care Standards

While we have taken reasonable care in designing our software products and solutions, clients are required to undertake their own due diligence. We shall not be held responsible for:

  • Any consequential loss or damage arising from use of our products
  • Data breaches not directly caused by our negligence
  • System failures resulting from client modifications or external factors
  • Business interruption or loss of profits

Exclusions of Liability

We explicitly exclude liability for:

  • Consequential, indirect, or special losses
  • Loss of profits, data, revenue, or business opportunities
  • Third-party claims against client systems
  • Issues arising from client misuse of services
  • Force majeure events beyond our control
  • Public liability claims of any nature
  • Personal injury or property damage claims

Indemnification

Client agrees to indemnify us against:

  • Claims arising from misuse of our services
  • Violations of third-party intellectual property rights
  • Non-compliance with applicable laws and regulations
  • Unauthorized modifications to our software
  • Data breach claims arising from client’s failure to implement adequate security measures
  • Data breach incidents resulting from client’s misuse or improper configuration of our software
  • Third-party data breach claims against client systems or networks
  • Claims arising from client’s failure to follow our security recommendations and best practices
  • Data protection violations resulting from client’s non-compliance with applicable data protection laws

TERMINATION AND SUSPENSION

Termination Rights

Either party may terminate:

  • With 30 days’ written notice for ongoing services
  • Immediately for material breach of terms
  • Upon insolvency or bankruptcy of either party

Effect of Termination

Upon termination:

  • All unpaid fees become immediately due
  • Client data will be returned or destroyed as requested
  • Software licenses terminate unless separately agreed
  • Confidentiality obligations continue indefinitely

Service Suspension

We may suspend services for:

  • Non-payment of fees
  • Breach of security policies
  • Violation of acceptable use policies
  • Technical maintenance requirements

MICROSOFT PARTNER TERMS

Microsoft Licensing

  • Microsoft products are subject to Microsoft’s terms and conditions
  • Client must comply with Microsoft licensing requirements
  • We act as authorized reseller for Microsoft products
  • Support for Microsoft products follows Microsoft’s support policies

Cloud Services

  • Microsoft cloud services are governed by Microsoft Service Agreement
  • Data processing follows Microsoft’s Data Protection Terms
  • Service availability is subject to Microsoft’s SLA terms

FORCE MAJEURE

Neither party shall be liable for delays or failures due to:

  • Natural disasters or extreme weather conditions
  • Government actions or regulatory changes
  • Labor strikes or industrial disputes
  • Cyber-attacks or security breaches affecting third-party services
  • Other events beyond reasonable control

DISPUTE RESOLUTION

Resolution Process

All disputes must follow this sequence:

  1. Direct negotiation with our management team
  2. Formal mediation if negotiation fails
  3. Binding arbitration before litigation
  4. Legal proceedings as a last resort

Jurisdiction

  • These Terms are governed by English law
  • Courts of England and Wales have exclusive jurisdiction
  • Disputes must be brought within 12 months of the occurrence

GENERAL PROVISIONS

Modifications

  • We may modify these terms with 30 days’ notice
  • Changes are posted on our website
  • Continued use constitutes acceptance of changes
  • Material changes affecting existing agreements require consent

Assignment

  • We may assign our rights and obligations with notice
  • Client may not assign without our written consent
  • Assignment does not affect existing warranties or obligations

Severability

  • Invalid provisions do not affect remaining terms
  • Unenforceable clauses will be modified to be enforceable
  • Core obligations remain binding despite partial invalidity.

CONTACT INFORMATION

Razzaq Business Solutions Limited Registered in England and Wales, 47B High Street, Ongar, Essex, England, CM5 9DT, United Kingdom

Company Details
  • Company Number: 08021230
  • VAT Number: GB132920339
Contact
Business Hours

Monday to Friday: 9:00 AM – 5:00 PM GMT Emergency support available for critical issues (where contracted)

This document was last updated on July 26, 2025, and supersedes all previous versions.