Industry Overview

The financial services sector is experiencing unprecedented transformation driven by digital innovation, regulatory changes, and evolving customer expectations. Traditional financial institutions must modernize their technology infrastructure while maintaining stringent regulatory compliance and ensuring the highest levels of security and reliability.

Client Background

A leading UK investment bank required a comprehensive remediation management system to address regulatory mortgage contract issues. The project involved managing complex data across thousands of customers, charges, and facilities while ensuring full regulatory compliance and operational efficiency.

Challenges

  • Managing massive datasets (10,000+ customers, 14,000+ charges, 26,000+ facilities) with complex business rules
  • Designing scalable remediation workflows for high-volume processing
  • Ensuring data accuracy and auditability for regulatory scrutiny
  • Coordinating multiple work streams with varying resource requirements
  • Complex regulatory landscape (FCA, PCI DSS, MiFID II, Basel III)
  • Real-time transaction processing while maintaining 24/7 operations
  • Risk management and regulatory reporting automation

Our Solution

Concordant Digital delivered comprehensive project management and business analysis services, including:

  • Designed comprehensive operating models covering business processes and data flows
  • Led functional and business requirements gathering for complex remediation workflows
  • Developed comprehensive test plans, scenarios, and scripts for user acceptance testing
  • Created detailed resource and throughput models with project plans and monitoring frameworks
  • Implemented robust data analysis using sophisticated business rules
  • Managed stakeholder relationships across shared services, remediation leads, and business units
  • Applied Prince 2 and PMI project management methodologies

Outcomes & Impact

  • Successfully delivered compliant remediation solution meeting all regulatory requirements and deadlines
  • Streamlined remediation processes resulted in significant cost savings and improved processing times
  • Established robust data management practices ensuring accuracy and auditability
  • Comprehensive testing and quality assurance processes minimized operational and compliance risks
  • Created scalable framework for future regulatory remediation projects
  • Enhanced stakeholder confidence through transparent reporting and communication

Additional Financial Services Experience

Major Banking Group: Led business analysis for Global Anti Money Laundering Programme ensuring compliance with GAML standards. Building Society: Delivered technology transformation saving £2 Million per year in recurring costs. Asset-Based Securitisation: Documented complex operating models for regulatory compliance.